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Methods of Payment

 

- CREDIT CARD: VISA / MASTERCARD 

It is possible to pay for your order via the webshop using your credit card. Card payments are completely safe via Bank Sabadell VIRTUAL TPV.

The buyer can also pay by credit or debit card, through a virtual point of sale terminal Sabadell bank, for which Jo Mami Kids will give the necessary information. Likewise, Jo Mami Kids will never be responsible for any error in the transfer or problems that the buyer has with the bank.

- PAYPAL: 

You can choose paypal as payment method while check out, and you will automatically be redirected to a paypal payment page.

Payments can be made by credit or debit card, through the PayPal payment platform, who will be solely responsible for the data provided by the buyer, since at no time do the numbers become known to Jo Mami Kids. of the cards used for the purchase. Any problem related to payment or misuse of this type of data, PayPal will be the only responsible.

 

Shipping & Returns

- Europe : Correos Registered mail. 12 €

Delivery usually takes from 3 to 10 working days

 

- Rest of the World: Correos Registered mail. 18 €

Delivery usually takes from 7 to 15 working days.

 

WHEN WILL YOUR ORDER BE SHIPPED?

All the orders placed and paid before 12:00 midday (central european time) will be shipped the same day (from monday to friday). All orders placed and paid after 12:00 midday will be shipped the next working day.

 

RETURNS:

- You have a timeframe of 7 natural days as of the delivery of your order within which you must notify us at hola@jomamikids.com of your intention to return an item, the reason for its return.

- Return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and  must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded.

-We cannot exchange returned products for another size or item. You should place a new order if you wish to buy another product or change the size.

-The shipping cost of the exchange will be payable by the customer, both the returning and the new shipping ones.

- No changes or refunds are allowed in OUTLET products, swimwear and underwear.

Please note that Jo Mami Kids cannot be held responsible for articles that are lost or damaged during transport.

ATTENTION! Returned goods will not be accepted when returned products are not in perfect condition or the subsequent use of them would be restricted.

INCORRECT ADDRESSES. If the delivery address is stated incorrectly by the customer, the sent items are automatically returned and Jo Mami Kids will NOT be held responsible for the time it may take for the items to be returned nor the cost for resending the goods. Post in Europe usually takes from 2 to 4 weeks to carry out the process of returned packages and in other countries it can be considerably longer. Please check the delivery address, making sure it is as complete and precise as possible.

Jo Mami Kids will not be held responsible for orders that cannot be sent due to circumstances out of our control, such as delays caused by our suppliers, fires, floods, strikes, electrical problems, etc.


PRODUCTS ON SALE

The products that are for sale on the website may be made with materials that negatively affect people intolerant or allergic to them. The buyer must always acquire them at his own risk.

Jo Mami Kids has detailed all the information of the products that are exposed to the sale, and they should be used as mentioned in their instructions, to guarantee their duration in time. These instructions will be included within the packages or in the email confirming the purchase. Jo Mami Kids or the manufacturing company will not be responsible for any damage caused to any of the items as a result of their misuse or conservation.

DISCOUNTS

If there is an applicable discount, it will be applied before making the purchase. After the payment is processed, the discount amount will not be refunded.


TAXES AND BILLING

All taxes and charges related to the purchase will be indicated before making the payment.
Once the payment has been made, you can download your corresponding invoice in the customer area, in which taxes that are applicable will be included in detail.

CUSTOMS

Please note that import duty and VAT can apply for deliveries outside of the EU. We have no control over these charges and cannot calculate what they might be as customs policies differ widely from country to country.


If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver. We do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.

CUSTOMER SERVICE

You can contact our customer service from Monday to Saturday from 11-14h and from 17-20h to 984395351 or by mail to hola@jomamikids.com.